Returns:
You are entitled to a full refund on any one of our products if:
● the product is faulty;
● the product is not fit for purpose; or
● the product is not as it is described.
You are not entitled to a refund if:
● you change your mind;
● the product is not to your personal taste or liking;
● the product did not achieve what you personally expect it to achieve; or
● there are obvious signs that the product has already been used prior to your request for a refund.
Depending on the type of product you have purchased, further information is provided below to help you understand when we will provide you with a refund.
Refund claim
To claim your refund, you can contact our service team info@blairsom.com.au, Blairsom reserves the right to not provide a refund if there is no receipt or proof of purchase.
. If you are returning the product at your own discretion, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take to complete this process may vary.
Late or missing refunds (if applicable) Where a refund has been approved but not yet received, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@blairsom.com.au
Blairsom cannot guarantee individual reactions to a product and will not be obliged to provide a refund (so long as the product complies with general consumer safety requirements) if your personal reaction is not what you expected.
Policy Last Update: 30th July 2020
